Privacy Policy

1. Introduction

NBL recognizes that your privacy is important to you and that you have certain rights in relation to your personal information (“information”). We may update this Privacy Policy from time to time and display the updated version on our website/mobile application. Your continued use will be deemed acceptance of the updated terms. Our objective is to provide a better shopping experience and services, and to outline how we collect, use, store and protect your personal data.

2. What information we collect and how we use it

Information we collect

• Personal information such as name, age, gender, contact details, email address, home address, and postal code.
• Preference information such as search queries, clicks, browsing history and preferences.
• Technical data such as IP address, device information, operating system and location.
• User content such as ratings, reviews, comments, videos and similar content you provide.

Purposes of use

• Personalize, improve and operate our goods and services; manage your account.
• Display tailored ads, promotional offers and discounts based on your platform usage.
• Communicate with you via phone, email or mobile application including promotions and service updates.
• Manage delivery, refunds and returns; address enquiries, complaints and service-related activities.
• Protect against and prevent fraud, illegal activity, harm, financial loss and other legal or security risks.
• Provide recommendations based on your past events and fix errors.
• Notify you and send offers about products and services of our holding company, subsidiaries and other entities within the RP-Sanjiv Goenka Group (“Group”).
• For marketing and market research/analytics purposes by third parties, to optimize and personalize products and services.
• Respond to judicial processes and provide information to law enforcement agencies as permitted by law.

You may choose not to provide certain information; however, this may limit features or services available to you. We may retain messages, complaints or feedback to resolve disputes and provide support.

Cross-border transfer and sharing of personal information

By voluntarily providing your personal information, you expressly permit us to transmit, share or transfer your information outside India (as permitted by applicable laws) to authorized cloud storage partners, associates or other parties solely for the purposes stated in this Policy. We take appropriate safeguards to protect your information during transfer.

3. Your Consent

By accessing, browsing or using our website/mobile application and voluntarily submitting your information, you consent to the collection, processing, storage, transfer, sharing, disclosure and usage of your personal data as outlined in this Policy. You may withdraw consent or request correction/erasure at any time by contacting our Grievance Officer. Withdrawal may affect our ability to provide services and does not affect processing done prior to withdrawal. Continued use after modifications constitutes acceptance.

4. Sharing of Information

We may disclose or transfer information as follows:

• To law enforcement or as required under applicable law.
• To our Group for business purposes and to provide an enhanced experience.
• To our affiliate companies for better customer satisfaction.
• To our advisors (e.g., lawyers, chartered accountants, financial advisors) in connection with transactions.
• To third parties that provide services to us or act on our behalf in operating our business.
• As part of corporate reorganisations such as mergers, acquisitions or transfers.

5. Security Practices and Procedures

We use reasonable security measures, including those mandated under applicable law, to safeguard your information.

6. Product Information

NBL endeavours to provide accurate, complete and up-to-date product information. However, product details and images are for representation only and variations may occur. We do not warrant that product descriptions or other content are accurate, complete, reliable, current or error‑free and may update information without prior notice.

7. Order Acceptance & Cancellation

Orders are subject to acceptance and availability. Customers may modify or cancel orders before dispatch. Once dispatched, cancellations may not be accepted except as per the returns policy. In case of non-availability or force majeure, NBL may cancel and refund the full amount.

8. Pricing & Payment

Prices displayed on the Platform are inclusive of applicable taxes unless specified. Payments may be accepted via secure third‑party gateways. In case of pricing errors, NBL may cancel and refund.

9. Delivery & Shipping

Delivery timelines and serviceable areas may change based on conditions, inventory and logistics. Charges, if applicable, are shown at checkout. NBL is not liable for delays due to unforeseen events but will make reasonable efforts to complete delivery.

10. Returns

For in-store purchases only, sealed and packed items are eligible for exchange within 7 days with a valid invoice, excluding perishable items, liquor, undergarments or items marked non‑returnable. No returns or exchanges for purchases through the mobile application once delivered.

11. Refunds

Approved refunds for prepaid orders will be processed to the original payment source within 3 business days. For cash‑on‑delivery orders, refunds will be credited to the customer’s wallet within 1 day of approval.

12. Updates to this Privacy Policy

We may update this Policy to reflect legal, regulatory or operational changes. Where changes materially affect your rights or obligations, we will provide a prominent notice and, where required, seek consent again. Our website/mobile application may link to third‑party websites; NBL is not responsible for their privacy practices or content.

13. Cookies

NBL and our partners may use cookies, pixel tags, web beacons, mobile device IDs, flash cookies (where applicable) and similar technologies to collect and store information regarding your use of our Services and third‑party websites.

14. Retention and Deletion of Personal Data

We retain personal data for as long as necessary for the purposes described in this Policy, to comply with legal obligations, resolve disputes and enforce agreements. Upon request and subject to law, we will delete or anonymise your data.

15. Grievance Officer (Information Technology Act, 2000)

For any complaints arising from access or usage of our website/mobile application, please contact the above. We endeavour to respond within seven (7) working days, in compliance with the DPDP Act, 2023.

16. Jurisdiction

This Policy and any disputes shall be governed by the laws of India. Subject to applicable law, the courts of Kolkata, West Bengal, shall have exclusive jurisdiction.

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